I love when I call a company's customer service line and immediately get a person. Southwest and Tivo are two purveyors of the humanized customer service approach, and it makes such a difference in this world of labyrinthine phone trees.
The phone tree is not going away, but there are a few ways around them. One of my favorites is Bringo, a site that actually calls the company for which you have an issue, navigates the phone tree, and calls you when someone is on the line.
Another great site, though a step behind of Bringo in terms of convenience, is Get Human.
Gethuman.com shows you the phone numbers to call and provides with numeric responses to the interactive voice response menus.
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