Employee Service

Great post by Hegarty on Zappos' employee "retention" policy. I can't think of a better practice whereby you wean out people who are not committed to your company.

It's tragic that so few companies practice excellence in employee relations. The ones you do hear of - Starbucks, Southwest, and Nordstrom to name a few - are typically at the apex of their industries.

Herb Kelleher, the Wild Turkey sipping and Kool smoking co-founder of Southwest Airlines, summed up his approach to employee retention in the New York Times today.

“You have to treat your employees like customers,” he told Fortune in 2001. “When you treat them right, then they will treat your outside customers right. That has been a powerful competitive weapon for us.”

Full article here.